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How long will it take for me to receive my order?

Your purchase will be delivered within 7 working day(s) upon successful payment to your billing or shipping address defined in the checkout page. We will be sending an email with tracking code upon shipment initiation.

How long does the delivery usually takes?

Delivery within WM and EM usually will takes about 3 to 7 working day(s). The estimated time of arrival for your parcel should be within a week depending on the nature of your order (local or overseas), the logistics partner and when your order was picked by them. However, it varies from time to time and it’s depending on the courier service in your area.

Can I direct purchase with the Customer Service?

No, you cannot make a purchase through Customer Service.

Urgent order?

Please talk with our Customer Service via WhatsaApp if you need us to process an urgent order or prefer a Lalamove (or similar) pick up services.


Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status. If you would like to cancel an order, please contact us immediately. We will try our best to assist you. However, there’s a high chance that we won’t be able to cancel an order once it has been placed. Orders that are in shipping or shipped will not be cancel / refund.

I still have doubts!

Sorry that we're unable to clear your doubts in the FAQ page. Please kindly chat with our Customer Service. We will try our best to assist you.